October 1, 2018

I recently read an article that concluded that customer service is not a competitive advantage because it is expected. I couldn’t help but continue to think about that. As a consumer – and an observant one – I gravitate to businesses that:

  1. Communicate well; and

  2. ...

August 23, 2018

Can you already relate? 

These are the exact words I heard from three different employees. 

How can one of the fundamental HR tools of a company’s performance produce such detrimental results? If used properly, performance reviews can do transformational things. But in r...

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