October 1, 2018
I recently read an article that concluded that customer service is not a competitive advantage because it is expected. I couldn’t help but continue to think about that. As a consumer – and an observant one – I gravitate to businesses that:
Communicate well; and
Is Your Business' Culture Creating Itself?
Is Customer Service YOUR Competitive Advantage? 3 Tips to Exceed Customer Expectations.
Performance Reviews Crush Your Dreams, Your Soul, and Your Motivation.
"HR? Pffft." Think Again.
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