October 30, 2018
What does a new employee's first day look like at your workplace? What does their first week look like?
Perhaps you've never thought about it.
"We throw them to the wolves," or, "It's sink or swim," is what I typically hear and see.
One of the best skills a person, espec...
October 1, 2018
I recently read an article that concluded that customer service is not a competitive advantage because it is expected. I couldn’t help but continue to think about that. As a consumer – and an observant one – I gravitate to businesses that:
Communicate well; and
Is Your Business' Culture Creating Itself?
Is Customer Service YOUR Competitive Advantage? 3 Tips to Exceed Customer Expectations.
Performance Reviews Crush Your Dreams, Your Soul, and Your Motivation.
"HR? Pffft." Think Again.
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