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October 30, 2018

What does a new employee's first day look like at your workplace? What does their first week look like?

Perhaps you've never thought about it. 

"We throw them to the wolves," or, "It's sink or swim," is what I typically hear and see.

One of the best skills a person, espec...

October 1, 2018

I recently read an article that concluded that customer service is not a competitive advantage because it is expected. I couldn’t help but continue to think about that. As a consumer – and an observant one – I gravitate to businesses that:

  1. Communicate well; and

  2. ...

November 29, 2017

The term, ‘human resources’, doesn’t jump out with the most excitement. Based on what you see in the movies [insert:  Step Brothers, “human resources lady…”], when people think ‘HR’, they think, 'hire and fire.' Newsflash... if you think HR’s role is to just hi...

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